To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Place the return slip within the package attached in the email, if not it will be difficult for the returns department to anaylze your return


Return Policy

You can return your items within 30 days of receipt of your shipment.

  • Customer is responsible for return shipping
  • If item arrived damaged/incorrect item sent, crossfilters will provide a shipping label
  • They must be in original condition
  • No oil, fuel, or chemicals (automatic denial)

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • You are responsible for the charges of the return shipping
  • If a mistake was made on our end, we will provide a pre-paid label


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3-5 working days.